At ScrubsProducts, we extend the same professional care to our shipping and returns processes as we apply to formulating our premium skincare solutions. Whether you’re seeking our clinical-grade Peels, luxurious Hydrating & Repair serums, or transformative Lifting and Firming therapies, we ensure your experience matches the excellence of our products.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods

Standard Shipping ($12.95):

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipment

Free Shipping (orders over $50):

  • Carrier: EMS
  • Delivery time: 15-25 business days after shipment

Note: Delivery times are estimates and may vary depending on your location and customs processing. We ship worldwide, excluding certain Asian and remote regions.

Returns & Exchanges

We stand behind our professional-grade skincare solutions with a 15-day return policy from the date of delivery. Your satisfaction is as essential to us as the premium ingredients in our formulations.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of:

  • Opened Blemish Solutions treatments
  • Used Peels & Exfoliators

All returnable products must be in original, unopened packaging with seals intact.

Return Process

  1. Initiate Your Request: Email our skincare experts at [email protected] within 15 days of receiving your order. Use our template below for prompt processing.
  2. Package Securely: Return items in their original packaging with all enclosed documentation.
  3. Ship to Us: Send your return to:
    ScrubsProducts Returns
    3242 Jennifer Lane
    Raleigh, NC 27601
    USA
  4. Processing: Allow 3-5 business days for inspection upon receipt. We’ll email confirmation once your return is approved.

Refund Details

Refunds mirror our product precision:

  • Timing: 3-5 business days after return approval
  • Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Deductions: Original shipping fees are non-refundable

Exchange Procedure

Prefer a different Lifting and Firming therapy or Detoxifying treatment?

  1. Follow the return process above
  2. Include:
    • Your desired exchange product(s)
    • Any color/scent preferences for Scrubs & Exfoliators

We’ll process your exchange with the same care we formulate our products, covering standard shipping for the replacement item.

International Returns

For our global clientele (excluding certain Asian and remote regions):

  • Mark package as “Returned Goods” to avoid customs fees
  • Original shipping fees and return shipping costs are non-refundable
  • Allow additional 5-7 business days for international processing

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear ScrubsProducts Team,

I would like to request a return for the following item(s) from my order #[Your Order Number]:

[Product Name] – [Quantity]
[Product Name] – [Quantity]

Reason for return: [Please specify – e.g., wrong product, product defect, etc.]

I prefer:
□ Refund
□ Exchange for [Product Name if applicable]

Shipping Method Used:
□ Standard (DHL/FedEx)
□ Free (EMS)

Best regards,
[Your Full Name]
[Your Email Address]
[Your Shipping Address]

Need Assistance?

Questions about returning your professional skincare solutions? Contact our experts at [email protected]. We’re committed to resolving your concerns with the same excellence that defines every product we offer.