At ScrubsProducts, we approach your satisfaction with the same professional care we apply to our premium skincare formulations. While we meticulously craft each product—from our clinical-grade Peels to our luxurious Hydrating & Repair serums—we understand that occasionally an exchange or return may be necessary.

Our Return Commitment

We stand behind our professional-grade skincare solutions with a 15-day return policy from the date of delivery. Your satisfaction is as essential to us as the premium ingredients in our Kérastase and Clinique collections.

Please Note: For hygiene and safety reasons, opened Blemish Solutions treatments and used Peels & Exfoliators cannot be returned. All products must be in original, unopened packaging with seals intact.

Simple Return Process

  1. Initiate Your Request: Email our skincare experts at [email protected] within 15 days of receiving your order. Use our template below for prompt processing.
  2. Package Securely: Return items in their original packaging with all enclosed documentation.
  3. Ship to Us: Send your return to:
    ScrubsProducts Returns
    3242 Jennifer Lane
    Raleigh, NC 27601
    USA
  4. Processing: Allow 3-5 business days for inspection upon receipt. We’ll email confirmation once your return is approved.

Refund Details

Refunds mirror our product precision:

  • Timing: 3-5 business days after return approval
  • Method: Original payment (Visa, MasterCard, JCB, PayPal)
  • Deductions: Original shipping fees are non-refundable

Exchange Procedure

Prefer a different Lifting and Firming therapy or Detoxifying treatment? Follow the return process above and include:

  • Your desired exchange product(s)
  • Any color/scent preferences for Scrubs & Exfoliators

We’ll process your exchange with the same care we formulate our products, covering standard shipping for the replacement item.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear ScrubsProducts Team,

I would like to request a return for the following item(s) from my order #[Your Order Number]:

  • [Product Name] – [Quantity]
  • [Product Name] – [Quantity]

Reason for return: [Please specify – e.g., wrong product, product defect, etc.]

I prefer: □ Refund □ Exchange for [Product Name if applicable]

Shipping Method Used: □ Standard (DHL/FedEx) □ Free (EMS)

Best regards,
[Your Full Name]
[Your Email Address]
[Your Shipping Address]

International Returns

For our global clientele (excluding certain Asian and remote regions):

  • Mark package as “Returned Goods” to avoid customs fees
  • Original shipping fees and return shipping costs are non-refundable
  • Allow additional 5-7 business days for international processing

Questions about returning your professional skincare solutions? Contact our experts at [email protected]. We’re committed to resolving your concerns with the same excellence that defines every Kérastase and Clinique product we offer.