At ScrubsProducts, we’re committed to providing a premium skincare experience from selection to delivery. Below you’ll find answers to our most frequently asked questions about our professional-grade products, delivery options, and customer care services.

Product Questions

What makes your skincare products different from drugstore brands?
Our collections from Kérastase and Clinique are professional-grade formulations that deliver salon-quality results. We specialize in targeted solutions like Blemish Control, Detoxifying Treatments, and Lifting & Firming therapies that address specific skincare concerns with clinical precision.
How do I choose between your Hydrating & Repair and Lifting and Firming lines?
Our Hydrating & Repair line is ideal for restoring moisture barrier function and addressing dryness, while Lifting and Firming products are designed to improve elasticity and combat signs of aging. For personalized recommendations, please email our skincare experts at [email protected].
Are your peels and exfoliators suitable for sensitive skin?
We offer a range of exfoliation solutions with varying intensity levels. Our Gentle Enzyme Peel is specifically formulated for sensitive skin types, while our Professional Strength Peel is better suited for experienced users. Always perform a patch test before full application.

Shipping & Delivery

What shipping options do you offer?
We provide two premium delivery services:
– Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days with tracking
– Free Shipping (orders over $50 via EMS): 15-25 business days
All orders are processed within 1-2 business days with climate-conscious packaging for temperature-sensitive items.
Do you ship to my country?
We proudly ship worldwide, excluding some remote areas in Asia and other locations with delivery restrictions. For specific inquiries about your region, please contact us at [email protected].
How are fragile glass bottle products packaged?
All fragile items receive special protective packaging with cushioning materials and compartmentalized boxing to prevent movement during transit. Our Detoxifying and Hydrating serums in glass containers are shipped with additional bubble wrap protection.

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from the delivery date for unused, unopened products in their original packaging. Please email [email protected] to initiate a return and receive authorization instructions.
What if my product arrives damaged?
In the rare event of transit damage, please contact us immediately with photos of the damaged item and packaging. We will expedite a replacement for any products compromised during shipping, with priority processing.
Can I exchange a product for a different skincare solution?
While we don’t offer direct exchanges, you may return the unused product (following our return policy) and place a new order for your preferred Blemish Solution, Peel, or other treatment. Our skincare consultants can help you select the perfect alternative.

Payment & Account

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure checkout. All transactions are encrypted for your protection.
Do you store my credit card information?
For your security, we never store complete payment details on our servers. All payment processing is handled through PCI-compliant gateways.
Can I create an account to track my orders?
Currently, we provide order tracking via email with your shipment confirmation. Future account features are in development to enhance your ScrubsProducts experience.

Additional Assistance

How can I contact customer service?
Our skincare experts are available via email at [email protected]. We typically respond within 24 hours (excluding weekends and holidays).
Do you offer gift wrapping or special delivery notes?
All orders arrive in our signature elegant, unmarked packaging. For special occasion requests, please include instructions in the order notes or email us after placing your order.
Can I request expedited shipping for urgent needs?
While we currently don’t offer express shipping, our Standard option via DHL/FedEx provides the fastest delivery (10-15 business days). For time-sensitive needs, we recommend ordering well in advance of events.

Didn’t find the answer you need? Our dedicated customer care team is always happy to assist with any questions about our professional skincare collections, delivery options, or product recommendations. Reach us at [email protected].

Experience the ScrubsProducts difference today – where luxury skincare meets effortless delivery.